The AI desk that manages requests for you.
An AI-supported, self-running management desk. Every request — IT, customer, internal — is understood, prioritised, routed and tracked automatically. Your team steps in only where judgement matters.
From a crowded inbox to a desk that runs itself.
Email, portal, phone in
Requests from any channel become one ticket with a permanent number.
SLA clocks
Response and resolution targets per customer and priority, across time zones, with breach warnings.
Auto-routing
Rules assign by customer, category, skill or region. Hardware tickets hand off to partners in one click.
Macros & knowledge base
Type / for saved replies. Answers become articles customers can search themselves.
Customer portal
Customers see every open ticket, who has it and what happens next.
Reporting
Volume, first response, resolution time and satisfaction per customer, per month.
Automatic by default. Human where it counts.
Every suggestion comes with its reasons, and nothing important changes without your approval. How we use AI >
The right person, straight away
New requests are sorted by urgency and sent to whoever is best placed to solve them.
Replies drafted for you
A suggested answer is ready from your own past fixes and help articles.
Catch up in seconds
Long conversations are summarised so anyone can pick up where a colleague left off.
Promises kept
Warns your team before a customer’s response time is about to be missed.